17 Jobs in Portland, OR
Board of Nursing is Hiring a Call Center Representative (Public Service Representative 4) Near Portland, OR
- Rewarding work in a productive and creative environment
- Colleagues who are passionate about public service
- Work/life balance, 11 paid holidays a year, and a competitive benefits package
- Advancement and learning opportunities that will help grow your career with the State of Oregon
- Provide focused, constant high volume, first contact information to customer(s) through phone or digital contact.
- Following state law, provide verbal public information and instructions on how to complete the application process.
- Explain via telephone, e-mail or in person, the steps required to complete the licensing, audit, and criminal background check processes.
- Promote knowledge and awareness by informing callers about the license verification website, the agency website, online services and written materials.
- Additional duties as they apply.
At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.
Preference may be given for experience providing service in an area of specialization specific to the position opening.
- Basic knowledge of research techniques sufficient to collect, analyze and interpret information.
- Skill in researching a variety of sources and analyzing information in order to clarify issues and resolve problems for the public.
- Skill in explaining to the public (in person, on the telephone, or in writing) laws, rules or policies relating to a particular program, operation, or service.
- Skill in using policy and procedure manuals, statute books, handbooks, or specialized reference materials to research information.
- Skill in communicating with persons of diverse points of view to resolve problems.
- Skill in making independent judgments and decisions in the application and explanation of laws, rules, or policies.
- Ability to learn and work within specific agency programs or operations, policies and procedures affecting assigned work.
- Ability to recognize issues or situations that could have adverse impact on the agency.
- Ability to act as liaison between the public and private entities to clarify issues and resolve disputes.
- Ability to gather and analyze information and determine a course of action.
- Ability to deal with the public in a positive and accurate manner with patience and courtesy.
- Demonstrated ability to evaluate application of relevant Oregon Revised Statutes and Oregon Administrative Rules.
- Demonstrated strong analytical problem-solving skills and good verbal and written communication.
- Demonstrated ability to develop and maintain good working relationships with internal and external partners.
- Demonstrated ability and experience successfully managing and leading teams.
- Demonstrated ability to think critically, evaluate current business practices and providing solutions.
- A resume and cover letter are required for this job posting. Please attach them in the “Resume / CV” section of the application.
- Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.
- You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.
- Additional information: Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.
- This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities and requires CJIS Security Clearance.
- Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
- The Oregon State Board of Nursing (OSBN) does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. OSBN will use E-Verifyto confirm that you are authorized to work in the United States.
Job Summary
Full Time
$38k-47k (estimate)
03/25/2024
06/29/2024
The job skills required for Call Center Representative (Public Service Representative 4) include Customer Service, Call Center, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative (Public Service Representative 4). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative (Public Service Representative 4). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative (Public Service Representative 4) positions, which can be used as a reference in future career path planning. As a Call Center Representative (Public Service Representative 4), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative (Public Service Representative 4). You can explore the career advancement for a Call Center Representative (Public Service Representative 4) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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